Man and Van Sydenham Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Sydenham provides man and van, removals, transport, and related services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions on your own behalf and on behalf of any person for whom you are acting or who has an interest in the goods being moved.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests the services and is responsible for payment.

Services means any removal, man and van, delivery, loading, unloading, packing, or related service provided by Man and Van Sydenham.

Goods means any items, contents, furniture, equipment, personal belongings or other property which are the subject of the services.

Vehicle means any van or other transport used by Man and Van Sydenham in carrying out the services.

Working Day means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

Man and Van Sydenham provides man and van and removal services for domestic and commercial customers, including collection, transport and delivery of goods, with or without assistance with loading and unloading as agreed at the time of booking.

The details of the services, including the addresses, dates, times, number of staff, and vehicle size, are as set out in the confirmation provided to the customer. It is the customer's responsibility to ensure that all details are accurate and complete.

3. Booking Process

All bookings are subject to availability and acceptance by Man and Van Sydenham. A booking is only confirmed when the customer has received explicit confirmation from us, which may be provided verbally or in writing.

When making a booking, the customer must provide accurate information, including but not limited to:

Full collection and delivery addresses, including any access restrictions such as narrow roads, height limits, parking restrictions, or stairs.

An honest and realistic description of the quantity and type of goods, including any large, heavy, fragile or high value items.

Any special requirements, such as additional labour, handling of unusual items, or time restrictions for loading and unloading.

Man and Van Sydenham reserves the right to adjust quotes, re-schedule, or cancel a booking where information supplied at the time of booking is found to be inaccurate or incomplete.

4. Quotations and Pricing

Quotations are based on the information provided by the customer and on standard working conditions, including reasonable access, parking arrangements, and the quantity and nature of the goods.

Unless otherwise stated, quotations are given on an estimate basis and are not a fixed price. The final price may be adjusted where:

The actual work differs from that described by the customer at the time of booking.

There are delays outside our control, including waiting for keys, unprepared items, or access issues.

Additional services are requested by the customer on the day, such as extra stops, dismantling or reassembly of furniture, or additional loading and unloading assistance.

Prices may be calculated on an hourly rate, a fixed rate, or a combination of both. Any minimum charge, call-out fee, or mileage charge will be explained at the time of booking.

5. Payments

Payment terms will be confirmed at the time of booking. Man and Van Sydenham may require a deposit to secure a booking, with the balance due on completion or in advance, depending on the nature of the services.

Payment must be made using an accepted method as advised at the time of booking. The customer is responsible for ensuring that payment is made in full and on time.

Where payment is not received when due, Man and Van Sydenham reserves the right to:

Withhold or suspend services, including retaining goods in the vehicle or in storage until payment is made.

Charge reasonable interest and costs of recovery on late payments.

Recover any legal or enforcement costs incurred in obtaining payment.

6. Cancellations and Amendments

The customer may cancel or amend a booking by giving reasonable notice. The amount of notice required and any applicable charges will depend on the type and scale of the booking.

Where a booking is cancelled by the customer:

If sufficient notice is given, any deposit may be refunded at our discretion.

If short notice is given, a cancellation fee may be charged, up to the full quoted amount, to cover time reserved, administrative costs, and loss of opportunity.

Where the customer wishes to change the date, time, addresses, or scope of work, Man and Van Sydenham will attempt to accommodate the changes but cannot guarantee availability. Changes may result in revised pricing.

Man and Van Sydenham may cancel or re-schedule a booking due to events beyond its reasonable control, including adverse weather, vehicle breakdown, staff illness, accidents, or other operational issues. In such cases, liability will be limited to a refund of any deposit or prepayment made for the affected booking, and no further compensation will be payable.

7. Customer Responsibilities

The customer is responsible for:

Ensuring that all goods to be moved are properly packed, secure and ready for transport, unless packing services have been expressly agreed.

Arranging suitable parking and obtaining any permits required for the vehicle at both collection and delivery addresses.

Ensuring that access to the premises is safe and suitable for carrying out the services, including clear hallways, staircases and lifts.

Being present, or arranging for an authorised representative to be present, at collection and delivery to supervise the work, direct the placement of goods, and check that all goods are loaded and unloaded.

Checking that no goods are left behind and that no items are taken in error. Man and Van Sydenham does not accept responsibility for items left at the premises or collected in error where the customer or representative is present and able to supervise.

8. Excluded Items

Unless expressly agreed in writing, Man and Van Sydenham does not transport:

Perishable goods, animals or plants.

Cash, jewellery, watches, precious metals, or other high value items such as artwork or antiques.

Hazardous materials, including flammable, explosive, corrosive, toxic or otherwise dangerous goods.

Firearms, ammunition, or items whose transport is restricted or illegal under UK law.

If unsuitable or prohibited items are included without our knowledge or consent, Man and Van Sydenham will have no liability for any loss, damage or delay relating to those items, and the customer will be responsible for any resulting costs, claims or fines.

9. Waste and Rubbish Removal

Man and Van Sydenham operates in compliance with UK waste regulations and environmental laws. We are not a licensed waste carrier unless expressly stated and do not routinely remove household or commercial waste.

Where removal of waste, rubbish or unwanted items is requested:

The customer must inform us at the time of booking if any items are to be disposed of rather than moved to another address.

Any waste removal service will only be carried out in accordance with applicable regulations, and additional charges may apply for disposal, tipping, or processing.

The customer remains responsible for ensuring that items presented as waste do not include hazardous materials or restricted items. If such materials are found, Man and Van Sydenham may refuse to carry them and may charge for time spent and any costs incurred.

Fly tipping or illegal disposal is strictly prohibited. Man and Van Sydenham will only dispose of waste at lawful and appropriate facilities, and the customer authorises us to act on their behalf for this limited purpose.

10. Liability for Loss or Damage

Man and Van Sydenham will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property is subject to the limitations set out in this section.

We are not liable for:

Loss or damage arising from faulty or inadequate packing by the customer, normal wear and tear, or inherent defects in the goods.

Damage to furniture or goods that were already defective, fragile, or in poor condition.

Damage or loss arising from circumstances beyond our reasonable control, such as accidents caused by third parties, severe weather, or delays due to traffic conditions.

Indirect or consequential loss, such as loss of profits, income, business, opportunity, or emotional distress.

Any loss or damage in excess of the value of the goods or any applicable insurance cover.

The customer must notify us of any apparent loss or damage as soon as reasonably practicable, and in any event within a reasonable time after completion of the services. We may require evidence, such as photographs and proof of value, to assess any claim.

11. Damage to Property

Man and Van Sydenham will take reasonable care to avoid damage to property, including buildings, fixtures and fittings, and common areas at collection and delivery addresses.

The customer is responsible for protecting floors, walls, and surfaces where necessary, and for informing us of any particularly vulnerable or delicate areas.

Where damage is caused directly by our negligence, our liability will be limited to the cost of repair or reasonable compensation, subject to proof and to an overall cap proportionate to the price of the services provided. We will not be liable for pre-existing damage or defects.

12. Insurance

Man and Van Sydenham may hold insurance suitable for the nature of its operations. The existence of such insurance does not increase or extend our liability beyond that set out in these Terms and Conditions.

The customer is strongly advised to arrange their own insurance cover for the full value of the goods being moved, particularly for high value or fragile items and for any indirect losses.

13. Delays and Waiting Time

While we aim to arrive and complete work within agreed time windows, all arrival and completion times are estimates. Man and Van Sydenham is not liable for delays caused by factors outside its reasonable control, including but not limited to traffic, accidents, breakdowns, weather conditions, or delays caused by the customer or third parties.

Where the team is kept waiting or is unable to start or continue work due to access issues, unprepared goods, or other reasons attributable to the customer, waiting time may be charged at the applicable hourly rate.

14. Access, Parking and Restrictions

The customer must ensure that suitable parking is available for the vehicle at both collection and delivery locations, and must meet any costs of parking, permits, or fines that arise due to insufficient or inaccurate information provided.

If access is restricted or unsuitable for the vehicle or for safe manual handling, Man and Van Sydenham may:

Refuse to carry out all or part of the work.

Charge additional fees to cover extra time, additional staff, or alternative arrangements.

15. Health and Safety

Man and Van Sydenham will not carry out any work that, in its reasonable opinion, poses a risk to the health and safety of its staff or others. This includes lifting items which are excessively heavy, moving goods through unsafe routes, or working in hazardous environments.

The customer must ensure a safe working environment and comply with all reasonable instructions given by our staff in relation to safety.

16. Complaints

If the customer is dissatisfied with any aspect of the services, they should raise the issue as soon as possible so that we have an opportunity to address it. Any formal complaint should be made within a reasonable time after completion of the services, providing full details and evidence where available.

Man and Van Sydenham will review complaints in good faith and respond within a reasonable timeframe. Making a complaint does not in itself entitle the customer to withhold payment, and any agreed adjustments or refunds will be confirmed by us.

17. Data Protection

Man and Van Sydenham will collect and use personal data only to the extent necessary to provide the services, manage bookings, process payments, and meet legal or regulatory requirements.

Customer details will be handled with appropriate care and security and will not be sold to third parties. We may share information with third parties only where necessary for the provision of the services, enforcement of these terms, or compliance with legal obligations.

18. Variation

Man and Van Sydenham may update or amend these Terms and Conditions from time to time. The version applicable to a booking will be the version in force at the time the booking is confirmed, unless the parties agree otherwise in writing.

19. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services.

By making a booking with Man and Van Sydenham or allowing work to proceed, the customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.



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Man and Van Sydenham that Will Make Your Life Easier!

Moving is tough, which is why you need to make sure that you hire a company that can provide you with fast and reliable man with van service. The difference between a good and bad man and van Sydenham is sometimes as drastic as whether you get your items stolen and damaged or get them delivered safely! Our team is just a ring away so contact us anytime to talk to an expert!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Sydenham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 15A Sydenham Rd
Postal code: SE26 5EX
City: London
Country: United Kingdom

Latitude: 51.4265260 Longitude: -0.0535270
E-mail:
[email protected]

Web:
Description: Our trustworthy and affordable Sydenham, SE26 relocation specialists can be easily hired after a quick phone call on our phone number.
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